Terms and Conditions

Welcome to our website. NoiseKiller website, products and services are made available to you via www.noisekiller.co.uk and www.noisekillergb.com If you wish to use NoiseKiller.co.uk or NoiseKillergb.com you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting NoiseKiller you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of NoiseKiller websites signifies your agreement to be bound by our modified Terms & Conditions. Please pay special attention to our terms of purchase, order acceptance, returns policy and our privacy policy. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access NoiseKiller.

Ordering, Pricing & Payments

Before you place an order, if you have any questions relating to these terms and conditions please contact by email, office@nkgroup.co.uk or call 0161 652 7080. Please note that calls will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Use of the Website

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these conditions.

When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please notify us immediately of any changes:

By Email: office@nkgroup.co.uk

By Telephone: 0161 652 7080

Use of Cookies

Cookies are small text files of information which are stored by your browser on your computer's hard drive. If your internet browser is set to reject cookies, you will not be able to use NoiseKiller's online store or most other online shopping sites. Cookies do not store any personal details relating to you or your credit cards nor can they find out your email address, access any other files on your hard drive or transmit viruses. Using cookies also enables us to monitor site usage and customer traffic patterns which help us develop and improve the design and layout of the website to be more user-friendly for you.

Order Acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock. We do not take payment for stock we do not have.

A series of basic online steps is required to create a contract between you and us:

• You confirm your order for products on our website by pressing the confirm order button at checkout process.
• You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. This is not an order confirmation or order acceptance from NoiseKiller.
• When your order is shipped from our warehouse we will send you a despatch confirmation email with tracking number(s).
• Order acceptance and the completion of the contract between you and NoiseKiller will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.
• Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Contract Cancellation

Under the Consumer Protection Distance Selling Regulation you are entitled to cancel you order no longer than eight working days after the day on which you receive the Products.

Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty:

• Goods made to your specification i.e Soundproofing Kits
• Materials

If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns Policy.

If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Description of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

Pricing Policy

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

• While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.

Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office.

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

• All prices are inclusive of VAT (where applicable).
• We accept online payment in a secure environment and we accept all major credit and debit cards with the exception of American Express or Diners Card.
• We do not accept payment by cheque or cash.
• We will only charge £10 per parcel.
• You confirm that the credit/debit card that is being used is yours.
• All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
• If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

Delivery

For full details on costs and timings visit our Delivery Information page.

• We endeavour to fulfil orders as quickly as possible. If an item is temporarily out of stock we will inform you. Part orders will be despatched with remaining goods following on at no extra delivery cost to you.
• All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. We cannot offer timed deliveries. All delivery instructions must be agreed at the time of placing the order.
• A VAT Invoice will be despatched with the goods. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make to one of our stores.

View our Returns Policy

Ownership of Rights

All rights including copyright in this website are owned by or licensed to NoiseKiller. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non commercial use is prohibited without the written consent of NoiseKiller. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of NoiseKiller.co.uk and NoiseKillergb.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase.

Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

Compliance with Laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what NoiseKiller and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

All of the above does not affect your statutory rights.

Returns Policy

NoiseKiller is committed to selling only high-quality products that we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. NoiseKiller will willingly refund or offer an exchange on any unused product returned within 28 days of the date on the receipt of your order, provided you can show us your despatch note and/or receipt and the product is in a reasonable, re-saleable condition, ideally with it's original packaging.

You can return your order in the following ways:

• The quickest and easiest way is to return your online order direct to the NoiseKiller factory. Take the product(s) and despatch note with the payment card used to purchase the goods to the Customer Services desk where your purchase will be refunded or an exchange arranged.
• Call our Customer Services team on 0161 652 7080 with your invoice number (which you will find on the top right of your despatch note).

Faulty or Damaged Items

If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item and delivery charge to you. Please note that we will only refund the delivery charge if the whole order is damaged/faulty. All items need to be check and signed for when they arrive.

Refunds

Please note that all refunds will be made back to the original card used to make the purchase. If you don't have your receipt, we will still be happy to exchange any product you have purchased from us, or to offer you a credit note. The exchange or credit note will be to the value of the returned product's lowest retail price in the last twelve months.

The refund will only be credited to the original card used for purchase. It usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

Exclusions

Made To Measure products and accessories - Made to measure products cannot be resold due to the individual nature of each order so they are not covered by our standard returns policy. Your initial made to measure order is subject to a 48-hour cooling off period. During this time it will not be processed and you may cancel by calling our Customer Services team on 0161 652 7080. After this period we will begin to make up your order, so if you cancel your order after this period we will only refund 50% of the value of the order.

Soundproofing Kits - Once cut and despatched we cannot refund kit orders. As all kits are cut to length it is impossible to re-sell the material. That's why we provide a FREE sample service which we strongly recommend you use before placing your kit order.

Materials - If for any reason you cancel your order we reserve the right to charge a small administration fee to cover cancellation costs. Any products returned will also incur the charge. We recommend that you contact our Customer Services team on 0161 652 7080 for further information before you purchase.

Our returns policy and your cancellation rights under the Distance Selling Regulations also does not apply to the following categories: Car Soundproofing Kits, Van Soundproofing, Motorhome Soundproofing Kits, Land Rover Soundproofing Kits. Your statutory rights are not affected.

Please call our Customer Services Team on 0161 652 7080 for help with any aspect of our returns policy not covered here.